The Virgin Money Credit Card app was a huge project to work on, as it was the first app that was ever released by Virgin Money. We would be taking the old, really difficult to use online servicing tool, and turning it into a new, beautiful, easy to use mobile app.

This project was a collaboration between Virgin Money and IBM, where a small amount of us from Virgin Money worked onsite with the IBM team to design and build the app. We only had around 6 - 8 months from start to finish to design, test, build and launch the app, which meant that the project was very fast paced and challenging at times, but it was great fun.

Finally getting to launch the app in April 2019, seeing it go into the app store and watching our customers give great feedback and love the app was such a highlight of my time at Virgin Money. It meant that all of our hard work during this time was completely worth while, and also hugely recognised around the business as it was such a huge deal. 

I was one of two product designers working on the app. I worked heavily on creating and implementing the mobile design design system across all screens throughout the app, making sure that the app was consistent. I also worked closely with the research team (part Virgin Money, part Nomensa), creating testing briefs, prototypes and running usability testing sessions with customers. This helped us to gain critical feedback which we then used to take actions of the back of, making sure that we were designing and creating the best experience for all users.

The credit card mobile app was only a 6 month project from start to finish. This was extremely fast paced for such a huge project within the business, especially with it being so different from anything else that had been done before. This short timeline meant that we worked at pace, constantly iterating designs, testing with users and then putting it into development. We managed to complete the app within the tight deadlines, and launched all features that we had set to do so in the roadmap (even Apple Pay, which caused the developers lot of issues!).